Orbit Restore
Support
We're here to help. Find answers below, or contact us directly.
Frequently asked questions
Purchases, ads, connectivity, and troubleshooting.
01Why does the free version require an internet connection?
The free version of Orbit Restore requires an active internet connection (Wi-Fi or cellular) to play. Upgrading to Premium removes this requirement and enables full offline play.
02How do I restore my Premium purchase on a new device?
Open the app, go to Settings > Premium Edition and tap Restore Purchases. Make sure you're signed in to the same Apple ID used for the original purchase.
03I purchased Premium but ads are still showing.
Try restoring your purchase: Settings > Premium Edition > Restore Purchases. If the issue persists, force quit the app and reopen it. If ads continue to appear, contact us at hello@chatoyant.tech.
04How do I request a refund?
Refunds are handled by Apple. Go to reportaproblem.apple.com, sign in with your Apple ID, find the Orbit Restore purchase and request a refund.
05How do I turn off personalised ads?
Go to iOS Settings > Privacy & Security > Tracking > Orbit Restore and toggle it off. You'll still see ads on the free plan, but they will not be personalised.
06How do I reset my game progress?
Open the app, tap the Settings (gear) icon, scroll to the bottom and tap Reset All Progress. This cannot be undone.
07The app crashed or is behaving unexpectedly.
Try force quitting the app and reopening it. If the problem persists, delete and reinstall the app (your Premium purchase is tied to your Apple ID and can be restored). If the issue continues, please contact us with a description of what happened.
Contact us
Still stuck?
Can't find what you're looking for? We usually respond within 24 hours.